Customer Service

[Racinbob 11,095]

It seems that everybody is quick to complain about poor service, products, etc. I'll do that but I'm also quick to pass on the good stuff too. Living out in the sticks as we do you'd think we'd have kick butt outdoor power equipment. That's true when it comes to the tractors but most everything else is electric. Corded and cordless. We chainsaws, extended reach chainsaws, weed wackers, leaf blowers and more in both versions. We just don't use them enough for me to justify gas versions and the maintenance that comes with them. I finally broke down and bought an 18" gas chainsaw mainly to clear the paths of large trees that seem to only fall where they block things. A couple months ago we saw a Craftsman V20 weed wacker and leafblower combo for a great price. It was pretty much their bottom line but for our purposes we figured to would be handy. The weed wacker is actually pretty nice and handy for some light duty wacking. The blower simply doesn't have enough power to move much more than dust. I set it aside figuring at least we like the weed wacker and forgot about it. Then I got an email asking me to post a review. OK. I wrote an honest review and I concluded by saying I could only give it 2 stars because of the weak blower. A couple days later they responded saying to contact this email to discuss the situation. After several emails with a nice lady I was told they were sending a replacement. Four days later UPS dropped this off.

 

 

Not only a replacement but three additional units!! I appreciated the customer service but had to laugh at the confusion, disorganization or whatever on their end. As you can see I opened one of them but I'll wait for an answer to my email as to what they want me to do with the three extras. 

[SylvanLakeWH 25,602]

Wow!

 

So now you have 4 units that don’t do what you want them to do…?

 

[squonk 41,158]

Tie wrap them all together!

 

WHHHHHHHHHHHHHHOOOOOOOOOOOOOOMMMMMMMMMMM!!!!!!!!!!!!!!!!!!!!!!!!!!! 

[Jeff-C175 7,202]

I would look at it that they sent you spare batteries and chargers.

[elcamino/wheelhorse 9,326]

Regift  two units and keep one for a spare.  What customer service , just got back from Wally world . Only 2 check out lines open and must have been 35 people waiting to check out.

[Racinbob 11,095]

I haven't heard back from them yet but I'm sure they will want me to ship 3 of them back. 

I happened to be at Lowes this morning. As always I was milling through the tools. I came across the Craftsman batteries and laughed. A single 2 AH for $69.00. A 2-pack of them was $59.00. A single 4 AH was $99.00, a 2-pack was $79.00. 

[Pullstart 62,916]

Put one on a rat rod with a duct taped Venturi for a cheap nitrous kit!  

[Snoopy11 5,714]

Send me one! I'll pay shipping!

 

 

Don

[pfrederi 17,741]

1 hour ago, elcamino/wheelhorse said:

Regift  two units and keep one for a spare.  What customer service , just got back from Wally world . Only 2 check out lines open and must have been 35 people waiting to check out.

 

 

 

[Racinbob 11,095]

OMG!!!!!

UPS just made another delivery. 

Yet ANOTHER leaf blower. I don't have a clue what's going on here.

 

[AMC RULES 37,132]

Nice, I need one.

Just in time for Christmas Bob.

Hint...

Hint.

[WHX?? 48,833]

You gonna have more of them then tractors Bob! 

Gotta like the 3 year warranty tho.

[Racinbob 11,095]

Already there Jim. The one I bought, the replacement they sent and now four still boxed up. 

[SylvanLakeWH 25,602]

Put ‘em on the shelf and sell them as NOS in 40 years… 

[953 nut 55,324]

Bob, you must know at least three people who need a last minute Christmas gift,          problem solved!

Many years ago I placed a small order with Eastwood Auto Restoration Supply and was surprised at the size of the package that was delivered. Opened it to find my order and at least one other person's order. Called to let them know and they just told me to keep it all, guess they didn't want to pay the return shipping. Most of the tools were metric and I didn't have very many so it was a nice early Christmas gift.

[Handy Don 12,237]

1 minute ago, 953 nut said:

Called to let them know and they just told me to keep it all, guess they didn't want to pay the return shipping

Probably wrote it off as "shrinkage loss"

[Racinbob 11,095]

47 minutes ago, SylvanLakeWH said:

Put ‘em on the shelf and sell them as NOS in 40 years… 

 

I'll bet them batteries will be in great shape then.

 

16 minutes ago, 953 nut said:

Bob, you must know at least three people who need a last minute Christmas gift,          problem solved!

 

First thing is to hear back from them. I don't figure four of these belong to me. Actually I feel kinda bad keeping the 'replacement' because it's only marginally better than the one I actually purchased. If they get back to me and say do whatever I want with them they will be given away but not as gifts. 

[Jeff-C175 7,202]

2 hours ago, Racinbob said:

they will be given away but not as gifts

 

But isn't that the same thing?

[ACman 7,618]

7 hours ago, Pullstart said:

Put one on a rat rod with a duct taped Venturi for a cheap nitrous kit!  

 wouldn’t that be more of a blower setup  ! https://youtu.be/LaS87HdLlpM

‘Bob I wouldn’t doubt if they said keep it all . I thought I had a issue with some sabot slug ammunition . They sent me a prepaid box to send in what I had plus 30 boxes of ammunition. At over $4+ per shell I couldn’t believe it . I called them and they said safety was number one but happy costumers not bad mouthing their products was second . 

Edited December 17, 2021 by ACman

[Racinbob 11,095]

2 hours ago, Jeff-C175 said:

 

But isn't that the same thing?

Not the way I mean it.

[Jeff-C175 7,202]

1 minute ago, Racinbob said:

Not the way I mean it.

 

So you're not going to wrap mine up then?  

[Lane Ranger 10,968]

On 12/16/2021 at 2:03 PM, Racinbob said:

Already there Jim. The one I bought, the replacement they sent and now four still boxed up. 

Bob , you must be on some kind of perpetual motion list!

[Racinbob 11,095]

3 minutes ago, Lane Ranger said:

Bob , you must be on some kind of perpetual motion list!

 

I must be. My den is looking like the local Ace hardware. Still no reply back from them. 

[Handy Don 12,237]

Lucille Ball in the cake factory!

 

[Lane Ranger 10,968]

3 minutes ago, Racinbob said:

 

I must be. My den is looking like the local Ace hardware. Still no reply back from them. 

 

You better check your credit card account also !  May be a new auto charging process!