8ntruck 6,991 #26 Posted January 30, 2021 21 minutes ago, Gregor said: The stresses that others attempt to place on you just aren't worth it. And all for $1.50 more per hour ! But of course you don't get paid overtime. Yup. One of the positions I held during my career was as a production support engineer. Salaried position with lots of hours. One weekend or late night, I made a comment about donating time to the company to the hourly production guy I was working with. He pointed out that I was getting paid the big bucks and 'offered' to trade pay with me. I said fine. But we'd have to trade hours too. The discussion ended at that point. 2 Share this post Link to post Share on other sites
SylvanLakeWH 25,494 #27 Posted January 30, 2021 On a good note for customer service... today I finally took in 2 Craftsman 3/8” ratchets and a couple Phillips head screw drivers to Lowe’s for warranty exchange. Both ratchets were intermittently failing to catch and both screw drivers were, shall we say, tired... Now, granted, all 4 items were well used and more than occasionally abused. I was not sure what to expect since Lowe’s took over craftsman’s warranty. Wow was I pleased. No hassle, no issues. I even got two slightly longer handled ratchets since they were out of the ones I returned. Again no hassle... Yea! 4 Share this post Link to post Share on other sites
squonk 41,038 #28 Posted January 30, 2021 I remember my first Snap-On dealer. I bought a 12 volt test light from him. A couple of months later I slammed a hood on it and broke it into about 5 pieces. He came in the next day and exchanged it 3 Share this post Link to post Share on other sites
ebinmaine 67,309 #29 Posted January 31, 2021 2 hours ago, SylvanLakeWH said: On a good note for customer service... today I finally took in 2 Craftsman 3/8” ratchets and a couple Phillips head screw drivers to Lowe’s for warranty exchange. Both ratchets were intermittently failing to catch and both screw drivers were, shall we say, tired... Now, granted, all 4 items were well used and more than occasionally abused. I was not sure what to expect since Lowe’s took over craftsman’s warranty. Wow was I pleased. No hassle, no issues. I even got two slightly longer handled ratchets since they were out of the ones I returned. Again no hassle... Yea! That's good info. I hadn't heard that Lowes had taken over. 1 Share this post Link to post Share on other sites
Handy Don 12,163 #30 Posted January 31, 2021 3 hours ago, SylvanLakeWH said: On a good note for customer service... today I finally took in 2 Craftsman 3/8” ratchets and a couple Phillips head screw drivers to Lowe’s for warranty exchange. Both ratchets were intermittently failing to catch and both screw drivers were, shall we say, tired. Actually, Lowes is carrying Craftsman as a featured brand. Stanley tools owns the brand now. 1 Share this post Link to post Share on other sites
WHNJ701 4,165 #31 Posted January 31, 2021 9 minutes ago, Handy Don said: Actually, Lowes is carrying Craftsman as a featured brand. Stanley tools owns the brand now. I bought a lowes/craftsman mechanic set real cheap on sale. It's ok for beater shop set, but the quality that used to be craftsman is definitely gone 1 Share this post Link to post Share on other sites
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