Has anyone ordered from Parts Geek?

[Pullstart 62,831]

My rating in this company is 0 stars.  If I were to have received my complete order, I’d never have an issue.  But customer service makes or breaks a company.  This is terrible.

 

Buyer beware…

 

 

[ebinmaine 67,397]

This looks a bit like an AI communication. 

 

Slightly different definition though...

 

Artificial Idiocracy. 

[cafoose 3,354]

I would report them to the Attorney General of their state. I had to report an issue in PA and I got results.

[johnnymag3 2,517]

Thats insane.....This is what the Country has become.     AI....or otherwise known as its Dictionary definition...... 

 FAKE KNOWLEDGE....   Artificial=FAKE   and    Intelligence=KNOWLEDGE....   Known as  AI

 

Can I have the last 8 of the VIN please.....     

 

 or as Eric stated..... Artificial Idiocracy. 

 

Sorry you are going thru this....   

[C-85 681]

You tolerated more on this than I could have!

 

And let me put this out there, I suffer from having AI, artificial intelligence! 

 

C-85

[Achto 27,562]

After reading through the messages, I wanted to reach through the phone & give someone a little slap on the melon. 

[Lane Ranger 10,968]

 

 

I have said it before.  

 

Starting Artificial Intelligence while there is still Natural Stupidity in many companies is not a Life Saver. Money Saver or Frustration Saver!

 

 

[Bill D 1,916]

I usually order from Rock Auto or Summit Racing.  Was missing parts in my Rock Auto order once and it was fixed within 24 hours.  Never had a problem with Summit, and they will match most places prices

[squonk 41,051]

Drive down to your local auto parts store. Talk to an actual person. If they screw up you have a face to blame and an owner/ manager to make it right. Everyone wants to save money and just push a button and bingo it's on your door step. This is what happens.

[JimSraj 429]

44 minutes ago, squonk said:

Drive down to your local auto parts store. Talk to an actual person. If they screw up you have a face to blame and an owner/ manager to make it right. Everyone wants to save money and just push a button and bingo it's on your door step. This is what happens.

Yeah, that!

[elcamino/wheelhorse 9,297]

The whole problem is caused by the way big companies hire employees. First, they hook up the cattle trailer to the over the road tractor and stop at each village and pick the idiots, this continues until there is a full load.  The load is dropped off at a call center. Slowly the head count of idiots decreases until the cattle trailer is on the road again. The decrease in idiots may increase if trailer has a half load of zipper heads. A zipper head is defined as follows: Never get to work on time. When zippy finally arrives, it fines it assigned work spot, unzip's the zipper on its skull and places it brain is a safe location until quitting time when it places said brain back in its skull and hauls a&& out the door. 

[JPWH 6,033]

I just ordered a fuel pump for my pickup from them last week. Fortunately all went well and the fuel pump has been installed and working as it should.

[ebinmaine 67,397]

5 hours ago, squonk said:

Drive down to your local auto parts store. Talk to an actual person. If they screw up you have a face to blame and an owner/ manager to make it right. 

 

Unfortunately that's becoming a rare positive opportunity around here.  Bunch of napas around here.  

IMHO... only ONE good one. 

Exact same story for Carquest/Advance. 

 

 

I'm VERY lucky to still have 3 good locally owned "chain associated" stores. 

 

When they retire or move on to other jobs I'll be 100% online.  

 

 

[lynnmor 7,303]

I ordered a cheap 6 in 1 trimmer that has a power head, extension, pole saw, hedge trimmer, string trimmer and numerous accessories.  Upon testing the chainsaw wouldn't oil so I contacted the company.  Below is the nonsense but in the end I had two complete units and the failed oil pump was only a tiny spring pin that I had in stock.

 

ME
The chain oil pump does not work. Could you send a new head with a good pump? I tried adjusting the output to all 3 positions and checked the hoses to make sure they are open. Saw is new and has not cut wood but failed testing the chain oil output.

Jun 18, 2024
Vevor Customer Service
Dear customer，
Thank you for your inquiry.
We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly.
Regarding your problem, we are urgently confirming with the technician. After confirmation we will provide a corresponding solution for you. It needs 1- 3 days, please wait patiently.
Please be free to contact us for any questions.

Best regards.
VEVOR Support
Jun 19, 2024
Vevor Customer Service
Dear Customer,

Thank you for your letter.

We apologize for the inconvenience.
Can you provide a video/picture to show us the problem? So that we can accurately understand your problem and provide a solution quickly.
1. You can log in to http://wetransfer.com to upload the file, then get the link, attach the link to the email and send it to us.
2. Alternatively, you can send the video/picture as an attachment to our email support@vevor.com using the email you logged in.
If you have any other questions, please feel free to contact us.

Sincerely,
VEVOR Support
Jun 21, 2024

ME
The chainsaw attachment has a tank and pump that is to lubricate the chain, no oil is pumped to the chain. You don't need a picture or video to show no oil. The bar and chain stay dry.

Jun 21, 2024
Vevor Customer Service
Dear customer,

Thank you for your email.
We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly.
Regarding the product problem, we have already fed back to the technical staff, please wait patiently for 1-3 days.
After receiving the reply, we will reply you as soon as possible.
If you have any further questions, please feel free to contact us.

Best regards,
VEVOR Support
Jun 22, 2024
Vevor Customer Service
Dear customer,

Thank you for your patience.

Sorry we haven't got feedback from technicians, please be patient.
We will contact you as soon as we receive a reply, thank you for your understanding and support.
If you have any further questions, please feel free to contact us.

Best regards,
VEVOR Support
Jun 25, 2024
Vevor Customer Service

Dear customer,

Thank you for your letter.
We apologize for the inconvenience.

After verifying the problem, our technicians confirmed that the product failure needs to be resolved on site.

However, we are currently unable to provide on-site service. We provide 2 solutions for your problem, which one do you prefer?
1. We will refund you USD 69, and you can find a local repairman to repair the product.
2. You find a local repairman to submit a repair quote, and then contact us. If the cost is within a reasonable range, we will cover the cost for you.
Looking forward to your reply.
If you have any questions, please feel free to contact us.

Sincerely,
VEVOR Support
Jun 26, 2024

ME
You can simply send a new chainsaw attachment and the problem is resolved. As you know, parts are not available for your brand so a local repair is impossible. I am quite capable of repairing this, but again, no parts available. It appears that the whole package will need to be returned for a refund, unless you immediately send a new chainsaw attachment.
Jun 26, 2024

Vevor Customer Service
Dear Customer,
Thanks for contacting Vevor.
We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly. We offer two solutions to try to solve the problem.
1. We will refund you 138 USD as compensation and you can keep the product.
2. We will send you a new product without compensation. Please confirm that we can send to the original shipping address of your order.
Which one do you prefer?
We are looking forward to your reply. Thank you for your understanding.
Please feel free to contact us if you have any further questions!

Best regards.
VEVOR Support
Jun 27, 2024

ME
Please send a new product. Thank You.

Jun 27, 2024
Vevor Customer Service
Dear customer,
Thank you for your email.
We have applied for reshipment for you. But it will take 1-2 days to generate a new resend order. We recommend that you contact us in a few days to obtain information about the resending logistics. We will also update the logistics for you in three days.
Thank you for your understanding and support.
If you have any further questions, please feel free to contact us.

Best regards,
VEVOR Support
Jun 27, 2024
Vevor Customer Service

Dear Customer,
Thank you for your letter.
We have applied for re-shipping for you. We have not received the tracking number for the new product yet.
We will update you as soon as possible.
Thank you for your understanding and support.
If you have any other questions, please feel free to contact us.

Sincerely,
VEVOR Support
Jul 01, 2024
Vevor Customer Service

Dear customer,
Thanks for your patience.
We have shipped the package out on 2024-06-29.
Here is the tracking number of FedEx: 777112698826, 2024-07-01 Red Lion.PA：Delivered;Left at garage. Signature Service not requested.
Please track the package by the link:
https://www.fedex.com/en-us/home.html
If you have any other questions, please do not hesitate to contact us.

Best regards,
VEVOR Support

 

[squonk 41,051]

There is a somewhat local repair shop on YT. Dude does some incredible work. Aftermarket parts are getting to be a crapshoot at best. Quite often a car comes into his shop with new parts already installed from Amazon, Rock auto, ect. Customers usually have the receipts with them.  He has a big U pull it yard about 10 min from his shop and he ends up going there for sensors and injectors ect because the new parts are junk. He had a car that got towed in because it was running so rich the oil would get fouled. Had a brand new coolant sensor that read about 20 degrees off. Got another new sensor and it was only about 15 degrees off. He went and pulled a used one from the junk yard. fixed the car for a couple of bucks.

[ebinmaine 67,397]

13 minutes ago, squonk said:

He has a big U pull it yard

 

 

Aahhhh yes.....

I did used to enjoy a nice trip on a Saturday morning to the salvage yard.

 

And right there we have another thing that is nearly impossible to find up here.

 

If you are a known good constant customer then you're still allowed to roam around salvage yards but most of them have to keep the general public out because their insurance companies require them to.. 

 

We have a fair amount of salvage yards in the area and buying from them is easy enough as long as they have the time to pull the piece.

Another part of that consideration for us up here is that zero of our salvage yards will sell any component of any brake system. Absolutely no emissions parts. The days of getting sensors used like that unless you are a friend of the yard owner, are gone. I only know of one yard Within all of Southern Maine that will sell a used battery. No exhaust systems.

Most places don't sell used tires anymore either.

 

It's all about over regulation, insurance policies and binders, liability.

 

 

 

[SylvanLakeWH 25,525]

All just very sad... 

[adsm08 2,046]

I do not even go to Parts Geek because I have caught them with too many incorrect, inaccurate, or obsolete listings.

 

I have caught them outright saying parts that have been obsolete for years are in stock.

[EB-80/8inPA 1,640]

2 hours ago, lynnmor said:

The chain oil pump does not work.

Must have come from the same factory as my hand held battery powered unit.  My outreach to customer service got me about as far as @Pullstart’s except I had no back and forth - they simply never responded!.  So I manually oil it, and expect it to fail prematurely (whatever that means these days!).  I’ll then weigh investing in a Makita.  It’s a very handy tool, otherwise, and so much easier to use than a gas chainsaw for small work like cleaning up (single handed operation).  These imported things are so inexpensively produced they’re probably not worth the return shipping cost.  A good outfit would simply replace.  FWIW, only ever had one issue with RockAuto and they sent a replacement with zero friction.

 

[lynnmor 7,303]

31 minutes ago, EB-80/8inPA said:

Must have come from the same factory as my hand held battery powered unit.  My outreach to customer service got me about as far as @Pullstart’s except I had no back and forth - they simply never responded!.  So I manually oil it, and expect it to fail prematurely (whatever that means these days!).  I’ll then weigh investing in a Makita.  It’s a very handy tool, otherwise, and so much easier to use than a gas chainsaw for small work like cleaning up (single handed operation).  These imported things are so inexpensively produced they’re probably not worth the return shipping cost.  A good outfit would simply replace.  FWIW, only ever had one issue with RockAuto and they sent a replacement with zero friction.

 

I have a lot of work for these things as soon as the heatwave breaks, but I can't justify spending a grand since the work will be much less in following years.  Since it had a one year warranty I thought this would be good enough, but I didn't anticipate dealing with stupid people.

 

The last few purchases from RockAuto were not great, suspect packaging makes me think counterfeit parts and other parts had were in worn packaging and tarnished like they were salvage from an insurance claim.  Since they charge shipping from each of their locations, the bottom line is often more than many places.

[EB-80/8inPA 1,640]

18 minutes ago, lynnmor said:

but I can't justify spending a grand

Doesn’t have all the attachments you need, but still pricey at $200+.  I think I paid 59.99 for my cheapo unit.  Sorry to hear about your Rock Auto deal.  They were good back in the used to be.  Like a lot of things.

 

Edited July 31 by EB-80/8inPA

[Lee1977 6,655]

 

 

 

I bought some parts from Parts Geek, but that was 6 years ago when I put my truck back on the road.. They were for my Toyota Pickup it's 44 years old, most everything for it has to be ordered.